Senior Salesforce Admin / Business Analyst, Functional Lead

Lead:

•  Play a lead role in the identification, evaluation, and implementation of new solutions for the WFAA Salesforce platform, including upgrades, 3rd party products, and customizations.
• Collaborate with architects, tech admins, and implementation partners on roadmap projects and solutioning.
• Oversee and coordinate external consultants or resources as needed.
• Train and develop Salesforce CRM Administration team, technical teams, and key stakeholders on core Salesforce functionality and data.
• Facilitate decision-making on UX design and solution implementation, aligning with the Digital Roadmap team, 4WARD Product Owner and cross-functional business stakeholders.
• Lead select business functions and affiliated tools (e.g., Initium, Apsona) in collaboration with the 4WARD Product Owner.
• Evaluate business challenges and recommend strategic solutions. Collaborate with internal teams to understand their needs, create solutions, and ensure system performance.
• Provide input on vendor product roadmaps and stay current with new Salesforce functionality and industry trends.
• Design, test, and document custom solutions, data migrations, and integrations.
• Ensure database security and maintain documentation on procedures, triggers, workflows, and end-user guides.

Salesforce CRM Administration :

•  Support WFAA Salesforce environment by performing regular Salesforce administrative functions such as defining user roles, managing existing users, updating page layouts, making configuration changes, creating, and modifying workflows and automations, developing custom objects, etc.
• Support creation of Salesforce reports and dashboards.
• Use data loading tools to add data or mass update records in Salesforce.
• Work with other technical teams to design and test integrations with third party systems and data sources.
• Assist in data integration and data cleansing efforts to ensure accurate and reliable data across the platform.
• Provide user support, troubleshooting, and issue resolution for Salesforce-related inquiries, collaborating closely with end-users to ensure smooth system operation.
• Maintain approved Salesforce security model and ensure it adheres to organizational policy and goals related to information security, privacy and risk management, and industry regulations such as PCI, HIPAA, FERPA, etc.

 Business Analysis: 

• Develop and implement business analysis guidelines and processes to ensure team efficiency, effective solution design, and optimized business functionality, in collaboration with the Project Management Office (PMO).
• Set project strategies, including scoping, success criteria, and implementation plans; hand off execution to team members as needed.
• Build rapport with end users and gain in-depth business knowledge to develop effective solutions.
• Document functional requirements through use cases, business requirement documents, and user stories; assist with evaluating and completing functional requests.
• Collaborate with Quality Assurance, technical teams, and business leads to align testing strategies with business needs and ensure successful implementation.
• Establish and enforce best practices and standards for solution design and implementation.
• Design test plans and support user acceptance testing (UAT).
• Assist in developing system training and documentation for end users.
• Ensure team efforts align with primary business goals and objectives.
• Analyze business requirements, identify areas for system improvement, and collaborate with users to develop solutions.

Required Qualifications:

• 2- or 4-year degree in a related technical or business field
• 3 years’ experience as a Salesforce Administrator
• 5+ years’ experience in higher education advancement, development, or related field OR any equivalent combination of experience and/or education from which comparable knowledge, skills, and abilities have been achieved.
• Well-versed in Salesforce CRM eco-system, including integrations, custom solutions, objects, workflow rules, Process Builder, validation rules, security and more.
• Strong written and oral communication skills, and the ability to communicate effectively with both business and technical teams.
• Basic understanding of human centered design used to improve user experience.
• Excellent troubleshooting skills with the ability to analyze and resolve problems quickly.
• Organized and skilled in project management, able to keep multiple projects or tasks on track and prioritized.

Other Qualifications:

•  
• Ability to work in a collaborative, cross team environment.
• Ability to understand business needs, identify creative solutions that are data driven and are aligned with WFAA strategy, and use appropriate technology to provide the most effective results.
• Strong analytical and problem-solving skills.
• Ability to understand data relationships and reporting and analytical needs.
• Ability to develop and deliver training.
• Demonstrated aptitude for learning new technologies.
• Ability to design, document, and maintain effective procedures, processes and automations.
• Capable of maintaining a high degree of confidentiality and responsibility regarding information related to WFAA and any affiliate organizations.
• Energetic, motivated, service-oriented, and able to effectively manage multiple competing priorities.
• Flexible to new situations and challenges, and an advocate for change.
• You’re compassionate and culturally responsive, with a natural ability to work effectively with diverse individuals and groups.

WFAA is committed to providing our employees with an environment that is inspiring, creative and respectful.  We offer competitive pay and an excellent benefits program, which includes a 10% 401k contribution after 1 year of service!